Return of goods

Satisfaction guarantee

  1. Of course, it is always possible that a product does not meet your expectations for whatever reason. That is annoying but not in
    surmountable. With Scalemodelproducts.com you always have the right to return the mentioned product within 14 days.
  2. The return is only possible if the product shows no traces of use and is returned in the undamaged original packaging.
  3. The refund is accepted on the basis of receipt or invoice copy. Please note: Only the sales certificate is not sufficient, because we must provide the tax authorities with a receipt or invoice when declaring the return.
  4. In the event of a refund in connection with defects of the product, the costs are related to the shipping for the account of Scalmodelproducts.com if the customer uses the shipping method designated by us.
  5. In the event of a refund without giving reasons, the costs are made for shipping to the customer’s account. The delivery costs to the customer are not refunded.
  6. The refund for the product and delivery costs (if applicable) occurs within 14 days from the receipt of the shipment to the designated bank account.
    Note: Payment on delivery is not possible.
  7. Refund of specially ordered (such as the goods listed as exclusive models) that are indicated as such on our website is not possible.

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